Case Studies
Research-driven projects across ecommerce, fintech, automotive, energy, healthcare, and telecom. Each case study follows the problem, process, and outcome.
UX research driving revenue impact through data-informed design decisions for a major ecommerce retailer.
Embedding user research into the product lifecycle during peak tax season, leading multiple research tracks.
Research for Honda's digital platforms, improving navigation and user satisfaction across key touchpoints.
Voice of Customer research informing a major data visualization platform migration for a global energy company.
Researching complex clinical workflows to improve usability in a healthcare application.
UX research contributing to product improvements on a platform used by billions worldwide.
UX contributions to large-scale consumer-facing products at a major telecommunications provider.
Contract UX work supporting product usability improvements in the hardware and B2B space.
For detailed case study walkthroughs with methodology and metrics, visit my portfolio site.