Blog

Thinking out loud

Thoughts on UX research, design strategy, career development, and the craft of understanding users.

The UXE Letter · free

One practical UX email, twice a month

  • New articles before they're shared anywhere else
  • A research technique, interview tip or AI workflow you can use that week
  • First word on new member materials and coaching openings
I'm most interested in pick any, or none for everything

No spam, ever. Unsubscribe in one click from any email.

Six research questions probing a product surface: five stop just beneath it while one, highlighted, reaches far deeper and connects to a key insight card.
UX Research · 8 min read

Why most usability tests ask the wrong questions

The difference between learning what's broken and understanding why users struggle — and how to design studies that uncover the latter.
Six identical portfolio tiles arranged as a flat gallery, reframed alongside four connected story beats rising to a single highlighted outcome.
Career · 9 min read

Your UX portfolio is not a gallery — it's a story

What hiring managers are actually looking for when they review your case studies, and the common mistakes that make them click away.
A research shareout slide with one finding highlighted, its thread running into a roadmap where the matching decision is checked off while the others still wait.
Strategy · 10 min read

Research shareouts that actually change product decisions

How to structure and present research findings so stakeholders act on them instead of filing them away.